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Now when you tell your coach

that your team is making follow-up calls…

It will be true.

Here from The Institute?

Hello and Welcome to Auto Shop Follow Up!

Personal customer callbacks, done for you. We at Auto Shop Follow-Up make personal follow-up to your customers after they have been in the shop. This process builds deeper relationships, collects detailed customer feedback and schedules more appointments! As a member of BI, partnering with Auto Shop Follow-Up brings incredible advantages to your shop, and better data for your coach.

We Provide:

  • Weekly Customer Callbacks
  • Lost Customer Follow-Up Calls
  • Oil Change Reminder Calls
  • Declined Service Reminder Calls

You Get:

  • More scheduled appointments
  • Detailed customer feedback
  • Increased Customer Retention
  • More visits per year
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My favorite part of Auto Shop Follow-Up is they make all the courtesy calls, declined service calls and lost customer calls so that I don’t need to hire an in house customer retention person… it is one less thing to worry about. When I had an in house customer retention person, they would get sick/have a day off and then I wouldn’t be able to track exactly when the customers were being called. Also, it’s so great not to need to train a new person to make these calls! I LOVE this service. The calls make it possible for us to stabilize car count and make sure that our customers had an exceptional experience.
5
Hester Taylor
Owner
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Auto Shop Follow Up has been great to use for both of my shops. Having someone other than my myself or my service advisors call on my shop’s behalf allows customers to be honest about their feedback on their visit. Keeping existing customers happy is what we are all about, and Auto Shop Follow Up helps us do just that!
5
Chris Cloutier
Owner
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Auto Shop Follow-Up has freed up my time. We were really not expecting the amount of compliments from the handwritten cards. We have had multiple customers tell us that the cards truly “wowed” them & is also keeping them coming back!

5
Brian Sleezer
Owner, Bohemia Auto Care
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“We get Excellent coaching materials for our service writers! We were not expecting how much our team would look forward to getting our report each week! Yes I recommend Auto Shop Follow Up to other shops!”

5
Charles Hoffman
Vice President

Build Your Follow-Up Package!

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