Customer Callbacks

Done For You.

Feel like you’re paying for every tool under the sun and not sure what it’s doing for you?

Real People, Real Connections, Real Results.

Customer

CallBacks

Our most popular Follow-Up by far! Customer callbacks are the lifeblood of a good customer followup system. While digital tools abound, at the end of the day customers do business with those they know, like, and trust. We can help with that! If you are tired of fighting with your staff to get these important dials done, we have you covered! Our team of Ambassadors works to make a connection with every customer.

Handwritten

Thank you Notes

You did this when you first opened the shop remember? Everyone loves to receive handwritten mail! It’s always the first thing in the mail to get opened, and always gets read. What other mailer can you send that can say that? Weather you need a card for every closed RO, or every first time customer, we customize to fit your shop.

Declined Service

Calls

Every shop has customers that leave with vehicles that still have real needs. Whether they left the repairs undone for financial reasons, or because they needed to discuss it with their partner, oftentimes they don’t return, just because they forgot! These calls are critical, not simply because of the increased appointments, but because it’s important.

Lost Customer

Calls

Ever wonder about the one that got away? Was it a coupon in a mail from the new shop down the street? Maybe they got a new car and think they need to take it to the dealership. Sometimes all you have to do is ask! Our ambassadors find out the why, and see what we can do to get them back in.

Help Me Follow-Up!

My favorite part of Auto Shop Follow-Up is they make all the courtesy calls, declined service calls and lost customer calls so that I don't need to hire an in house customer retention person... it is one less thing to worry about. When I had an in house customer retention person, they would get sick/have a day off and then I wouldn't be able to track exactly when the customers were being called. Also, it's so great not to need to train a new person to make these calls! I LOVE this service. The calls make it possible for us to stabilize car count and make sure that our customers had an exceptional experience.

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Hester Taylor

Owner

Taylor Co Automotive

Auto Shop Follow Up has been great to use for both of my shops. Having someone other than my myself or my service advisors call on my shop's behalf allows customers to be honest about their feedback on their visit. Keeping existing customers happy is what we are all about, and Auto Shop Follow Up helps us do just that!

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Chris Cloutier

Owner

Golden Rule Automotive

Auto Shop Follow-Up has freed up my time. We were really not expecting the amount of compliments from the handwritten cards. We have had multiple customers tell us that the cards truly "wowed" them & is also keeping them coming back!

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Brian Sleezer

Owner, Bohemia Auto Care

Bohemia Auto Care

"We get Excellent coaching materials for our service writers! We were not expecting how much our team would look forward to getting our report each week! Yes I recommend Auto Shop Follow Up to other shops!"

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Charles Hoffman

Vice President

City Garage