If you're like most shops, consistent follow-up is nearly impossible. We fix that. Our team of US-based ambassadors (real people, not AI) call and follow up on your behalf every week. Real-time feedback, more repeat visits, and more revenue every month.
"Sardo said the service was great as always, and the BMW's running perfectly! We booked him for Monday at 8:00 to look into a check engine light for his 2008 Honda Accord."
"Patti noticed a squeak from the left front suspension that was just repaired when backing out of the garage. She'd like someone to call her to discuss."
"April couldn't say enough good things about Marcus. He walked her through every recommendation without any pressure and made sure she understood the work before she left. She said he's the reason she keeps coming back."
"Brad's coming up on his 60K service and plans to bundle the repair we recommended into the same visit…"
"Steve had the recommended repair done at another shop this time due to price, but said he still plans to bring his other vehicle to us."
Texting is not follow-up. Joining Auto Shop Follow-Up means your shop consistently checks in after each visit, calls back on deferred services, and reaches out to the people you haven't seen in months.
Here's what you get:
Every customer who visits enters a follow-up cycle that runs automatically, without you lifting a finger.
On average, shops lose 50% of their customers every year. Our US-based team reaches out on your behalf each week: real conversations, real notes, real results. No AI, no canned calls, no shortcuts.
The service they said no to is still on the table. A friendly check-in, not a hard sell. We answer questions, address hesitation, and hand warm leads directly to your service advisor when they're ready.
They didn't leave forever. They just haven't heard from you. We reach out at the 7 and 12-month marks, find out what happened, and bring them back through your door, recovering revenue you had already written off.
They don't just tolerate it. They leave reviews about it.
Definitely not using any other location moving forward!! I even received a follow up call on the service as well about a week later to make sure everything was running smoothly. 5 star customer service hands down!!
Great service and even follow up! No one else does this. I have never had a personal follow-up phone call from a business after they changed my oil. Very nice and professional.
I had a less than 5 star experience which they immediately contacted me to resolve. They have taken the extra time to make sure I fully understand the situation and worked with me to make the best decision. Build a good rapport with this shop and you won't be disappointed!
Book a 15-minute call. We'll show you exactly how it works, what your customers will hear, and what kind of results to expect. No commitment required.