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100 Follow-Ups for $100

100% of proceeds go to The Institute’s Scholarship Program

&

   Help more shops like yours get a coach

  Get the follow-up your shop needs

        100% of proceeds go to The Institute Scholarship Fund

 

For a limited time, Auto Shop Follow-Up is offering 100 follow-up calls to your last 100 customers for $100. We know that trying something new can be intimidating, and sometimes costly. Now you can try our follow-up system, with zero obligation, while raising money for an incredible cause! 

Get your 100 Follow-ups!

How does it work?

Auto Shop Follow-Up will follow-up with 100 of your last customers. Our team of US based ambassadors reach out to your customers from a local number, engaging in one on one converation. Auto Shop Follow-Up’s Weekly Customer Callback program helps you see your shop from the customer’s perspective, while driving retention, scheduled appointments, and actionable customer feedback

You Get:

Detailed Customer Feedback
Scheduled Appointments
5 Star Reviews
New Revenue Opporunities
Customer Escalations
and more!

 

 

 

Do today’s customers want

a follow-up call?

★★★★★  |  Google Review

“Utter professionals… Super friendly and great workmanship. They follow up after the repair to make sure you are satisfied. Everyone at the shop is very kind. I am recommending them to everyone I know in the Ipswich area.”

Chip Osgood

★★★★★  |  Google Review

“Definitely not using any other location moving forward!! I even received a follow up call on the service as well about a week later to make sure everything was running smoothly. 5 star customer service hands down!!”

Erika Paez

★★★★★  |  Google Review

“I had a less than 5 star experience which they immediately contacted me to resolve. They have taken the extra time to make sure I fully understand the situation and worked with me to make the best decision. Build a good rapport with this shop & you won’t be disappointed!”

Keight Schwartzlose

★★★★★  |  Google Review

“They are so kind here ♥ they mailed me a thank you card and left me a nice message. ill always come back! and their full synthetic oil change special was great”

Patricia G

★★★★★  |  Google Review

“Great service and even follow up! No one else does this, I have never had a personal follow-up phone call from a business after they changed my oil. Very nice & professional. laughing“

Gary Swanson

Want to give it a shot?

Get 100 Follow-Ups!

These are real Google reviews left by our customers’ customers.

What our customers have to say!

{

“I think things are going wonderful. Best service I have ever added to our company. I told my coach that I recommended promoting your services. Best service I have ever added to our company.”

5
{

 

“I have owned repair shops for over 15 years and it takes a lot for a vendor to impress me. I can honestly say Auto Shop Follow-Up has been one of the best decisions I have made to aid in our marketing. What I like the best about Auto Shop Follow-Up is it gives us a weapon against indifference. For many of us shop owners, we will never know how many customers we truly lose from what we perceive as a great customer experience but in reality there may have been small infractions that we missed. The summary reports that Auto Shop Follow-Up sends out weekly are well written and give a lot of insight and help us correct, implement and train. If customer service and retention is important to you. If you are looking for a way to “WOW” your clients then I would say give Auto Shop Follow-Up a try.”

5
{

“It’s awesome. I think it’s an extra layer of satisfaction on both sides. It’s also a consistent process. We’ve tried it in the past and it hasn’t been consistent… The way the report is laid out is fantastic, and I love that we get emails when there’s something that needs attention right away. I will definitely refer you guys to other shops. Your pricing is sooo reasonable for what you guys do and the benefit you provide.”

5
{
My favorite part of Auto Shop Follow-Up is they make all the courtesy calls, declined service calls and lost customer calls so that I don’t need to hire an in house customer retention person… it is one less thing to worry about. When I had an in house customer retention person, they would get sick/have a day off and then I wouldn’t be able to track exactly when the customers were being called. Also, it’s so great not to need to train a new person to make these calls! I LOVE this service. The calls make it possible for us to stabilize car count and make sure that our customers had an exceptional experience.
5
Hester Taylor
Owner
Taylor Co Automotive
{
Auto Shop Follow Up has been great to use for both of my shops. Having someone other than my myself or my service advisors call on my shop’s behalf allows customers to be honest about their feedback on their visit. Keeping existing customers happy is what we are all about, and Auto Shop Follow Up helps us do just that!
5
Chris Cloutier
Owner
Golden Rule Automotive
{

Auto Shop Follow-Up has freed up my time. We were really not expecting the amount of compliments from the handwritten cards. We have had multiple customers tell us that the cards truly “wowed” them & is also keeping them coming back!

5
Brian Sleezer
Owner, Bohemia Auto Care
Bohemia Auto Care
{

“We get Excellent coaching materials for our service writers! We were not expecting how much our team would look forward to getting our report each week! Yes I recommend Auto Shop Follow Up to other shops!”

5
Charles Hoffman
Vice President
City Garage

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