They say…

a phone call is worth a

thousand emails.

We think they’re being conservative.

Time, Energy, and Effort.

Three things you are short on.

Auto Shop Follow-Up provides professional, yet personal follow-up phone calls to your customers after they have been in for service. Our US based team of ambassadors works to make a personal connection on every call.

  • Drive Car Count
  • Increase Average RO
  • More Visits Per Year


How it works

Step 1

Choose Follow-Ups

Take a look at the available follow-up types below to see how we can best support your follow-up efforts!

Step 2

Connect Your Data

Integrating with more than 50 different shop management tools makes connecting your data easy!

Step 3

Review Weekly Reports

Unleash your team of follow-up experts! Know that your calls are happening consistently, every week! 

The Follow-Ups



Follow-up phone calls to your customers after they have been in your shop! It’s all about building relationship!

What You Get:

  • Increase Car Count
  • Booked Appointments
  • Reviews Generated
  • Detailed Customer Feedback

Hand Written

Thank You

It’s the first thing you open when you get the mail. Handwritten inside and out, these cards leave a real impression, and set you apart from the competition. 

Declined Service


Follow-Up calls to those customers who left your shop while still having safety concerns for their vehicle. Make sure every customer gets a follow-up call to see if they are ready to schedule. 

Lost Customer


Ever wonder about the one that got away? With new shops moving in down the street, and new vehicle purchases, there are many reasons someone might not be coming back. Find out why, and invite them back in with Lost Customer Callbacks. 

Trusted by shop owners like you.

“Our customer retention is absolutely solid thanks to Auto Shop Follow-Up. Any customer who didn’t receive stellar service, we hear about it within a week, and 99% of the time we resolve the issue which ensures lifelong customers.”

When I first signed up I wasn’t expecting how committed Auto Shop Follow Up would be, to ensuring I have happy customers. They make sure that I was immediately informed of any problems so I can promptly handle them. 

Do modern customers want

a follow-up call?

★★★★★  |  Google Review

“Utter professionals… Super friendly and great workmanship. They follow up after the repair to make sure you are satisfied. Everyone at the shop is very kind. I am recommending them to everyone I know in the Ipswich area.”

Chip Osgood

★★★★★  |  Google Review

“Definitely not using any other location moving forward!! I even received a follow up call on the service as well about a week later to make sure everything was running smoothly. 5 star customer service hands down!!”

Erika Paez

★★★★★  |  Google Review

“I had a less than 5 star experience which they immediately contacted me to resolve. They have taken the extra time to make sure I fully understand the situation and worked with me to make the best decision. Build a good rapport with this shop & you won’t be disappointed!”

Keight Schwartzlose

★★★★★  |  Google Review

“They are so kind here ♥ they mailed me a thank you card and left me a nice message. ill always come back! and their full synthetic oil change special was great”

Patricia G

★★★★★  |  Google Review

“Great service and even follow up! No one else does this, I have never had a personal follow-up phone call from a business after they changed my oil. Very nice & professional. laughing

Gary Swanson

Want to know more?

Schedule a demo

These are real 5 star Google reviews left by our customer’s customers. 

Build Your Follow-Up Package!

Step 1 of 3

Looking for more info?

Just let us know and a team member will call you back shortly!

You will hear from someone shortly!

We love customizing for Franchises and Multi-location owners

Fill out he form below, and a member of our team will back with your shortly!

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