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Follow-Ups

Auto Shop Follow-Up offers a variety of follow-up options to help you build a better relationship with your customers.

Auto Shop Customer’s Journey

Our ambassadors enter in to your customer’s journey at the points when they need it most, starting from the first week after they have been in to your center.

Week 1

Customer Callbacks

Customer callbacks are the lifeblood of a good customer follow-up system. While digital tools abound, at the end of the day customers want to do business with other people, specifically those they know, like, and trust. Our Ambassadors will call your customers to follow-up the week following their visit. Our ambassadors ask open ended questions to get your customers talking about what is important to them. We take down this data and send it over every week so you as the owner always have a high level look, from the customers perspective, about what is happening in your business. Call backs include:

    • Stay personal as all calls come from a Local Area Code
    • Book more appointments, our ambassadors schedule for you while on the phone
    • See more reviews consistently coming to Google
    • Detailed feedback and direct quotes from customers
Week 1

Handwritten Thank You Card

Everyone loves to receive handwritten mail! It’s always the first thing to get opened, and always read. What other mailer can you send that can say that? As always, the simple things can be really time consuming. This is why our team will hand write, address, and stamp Thank You cards on your behalf, so you know it’s happening every time!

3 - 4 Weeks Post Visit

Declined Services

      Every shop has declined service work. For many shops, this is the list that gets called on when things get slow. When you work with Auto Shop Follow-up, these calls can happen every week on a consistent basis. Declined services, especially those with a safety component are critical for you and your team to follow-up on. Not simply because of the increased appointments and revenue, but because it’s important. This follow-up really checks two boxes: Scheduling appointments, and letting customers know how much you care about their safety and well being. These follow-ups are best placed 3-4 weeks after the customers have been in to your location, allowing time to consider, as well as for another paycheck to arrive in case the waiting was financial. 

Ten Months Post Visit

Lost Customer Calls

Customers can leave for a lot of reasons. Sometimes they move out of the area, but many times they receive an oil change coupon from your competitor down the street, and we just need to build the relationship. Our Ambassadors call these customers that you have not seen in your shop in ten or more months to invite them back in. We can schedule the appointment while we’re on the phone, as well as provide them with a special offer of your choosing as an incentive to bring them back. Sometimes with these calls, we find other issues within the shop itself that we are able to address through the feedback we receive on the phone. Either way, these worthwhile calls will drive revenue, car count, and give you data on why your customers are not coming back.

Call Backs

Our most popular Follow-Up by far! Customer callbacks are the lifeblood of a good customer follow-up system. While digital tools abound, at the end of the day customers want to do business with other people, specifically those they know, like, and trust. Our Ambassadors will call your customers to follow-up the week following their visit. Our ambassadors ask open ended questions to get your customers talking about what is important to them. We take down this data and send it over every week so you as the owner always have a high level look, from the customers perspective, about what is happening in your business. 

Call backs include:

  • Stay personal as all calls come from a Local Area Code
  • Book more appointments, our ambassadors schedule for you while on the phone
  • See more reviews consistently coming to Google
  • Detailed feedback and direct quotes from customers

Oil Change / Appointment

Reminder calls when their vehicles are coming up due for an oil change based on mileage or time. We call each customer as a courtesy reminder, and invite them back into the shop. Online scheduling included! A great way to stay in touch, and keep your customers coming back.

Lost Customer Reactivation Calls

Customers can leave for a lot of reasons. Sometimes they move out of the area, but many times they receive an oil change coupon from your competitor down the street, and we just need to build the relationship. Our Ambassadors call these customers that you have not seen in your shop in ten or more months to invite them back in. We can schedule the appointment while we’re on the phone, as well as provide them with a special offer of your choosing as an incentive to bring them back. Sometimes with these calls, we find other issues within the shop itself that we are able to address through the feedback we receive on the phone. Either way, these worthwhile calls will drive revenue, car count, and give you data on why your customers are not coming back.

Declined Service Calls

Every shop has declined service work. For many shops, this is the list that gets called on when things get slow. When you work with Auto Shop Follow-up, these calls can happen every week on a consistent basis. Declined services, especially those with a safety component are critical for you and your team to follow-up on. Not simply because of the increased appointments and revenue, but because it’s important. This follow-up really checks two boxes: Scheduling appointments, and letting customers know how much you care about their safety and well being. These follow-ups are best placed 3-4 weeks after the customers have been in to your location, allowing time to consider, as well as for another paycheck to arrive in case the waiting was financial.

Handwritten Thank You Notes:

Everyone loves to receive handwritten mail! It’s always the first thing to get opened, and always read. What other mailer can you send that can say that? As always, the simple things can be really time consuming. This is why our team will hand write, address, and stamp Thank You cards on your behalf, so you know it’s happening every time!

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