“I have owned repair shops for over 15 years and it takes a lot for a vendor to impress me. I can honestly say Auto Shop Follow-Up has been one of the best decisions I have made to aid in our marketing. What I like the best about Auto Shop Follow-Up is it gives us a weapon against indifference. For many of us shop owners, we will never know how many customers we truly lose from what we perceive as a great customer experience but in reality there may have been small infractions that we missed. The summary reports that Auto Shop Follow-Up sends out weekly are well written and give a lot of insight and help us correct, implement and train. If customer service and retention is important to you. If you are looking for a way to “WOW” your clients then I would say give Auto Shop Follow-Up a try.”
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