Customer Callbacks

Done For You.

Feel like you’re paying for every tool under the sun and not sure what it’s doing for you?

Real People, Real Connections, Real Results.



Our most popular Follow-Up by far! Customer callbacks are the lifeblood of a good customer followup system. While digital tools abound, at the end of the day customers do business with those they know, like, and trust. We can help with that! If you are tired of fighting with your staff to get these important dials done, we have you covered! Our team of Ambassadors works to make a connection with every customer.


Thank you Notes

You did this when you first opened the shop remember? Everyone loves to receive handwritten mail! It’s always the first thing in the mail to get opened, and always gets read. What other mailer can you send that can say that? Weather you need a card for every closed RO, or every first time customer, we customize to fit your shop.

Declined Service


Every shop has customers that leave with vehicles that still have real needs. Whether they left the repairs undone for financial reasons, or because they needed to discuss it with their partner, oftentimes they don’t return, just because they forgot! These calls are critical, not simply because of the increased appointments, but because it’s important.

Lost Customer


Ever wonder about the one that got away? Was it a coupon in a mail from the new shop down the street? Maybe they got a new car and think they need to take it to the dealership. Sometimes all you have to do is ask! Our ambassadors find out the why, and see what we can do to get them back in.

My favorite part of Auto Shop Follow-Up is they make all the courtesy calls, declined service calls and lost customer calls so that I don’t need to hire an in house customer retention person… it is one less thing to worry about. When I had an in house customer retention person, they would get sick/have a day off and then I wouldn’t be able to track exactly when the customers were being called. Also, it’s so great not to need to train a new person to make these calls! I LOVE this service. The calls make it possible for us to stabilize car count and make sure that our customers had an exceptional experience.
Hester Taylor
Auto Shop Follow Up has been great to use for both of my shops. Having someone other than my myself or my service advisors call on my shop’s behalf allows customers to be honest about their feedback on their visit. Keeping existing customers happy is what we are all about, and Auto Shop Follow Up helps us do just that!
Chris Cloutier

Auto Shop Follow-Up has freed up my time. We were really not expecting the amount of compliments from the handwritten cards. We have had multiple customers tell us that the cards truly “wowed” them & is also keeping them coming back!

Brian Sleezer
Owner, Bohemia Auto Care

“We get Excellent coaching materials for our service writers! We were not expecting how much our team would look forward to getting our report each week! Yes I recommend Auto Shop Follow Up to other shops!”

Charles Hoffman
Vice President

Our Customer’s Customers Are Talking!

Is this what your customers are saying?

★★★★★  |  Google Review

“Utter professionals. They shoot you a clear video and an estimate of your problem and detailed description of the proposed repair. You can review and authorize the work based upon this from your phone. Super friendly and great workmanship. They follow up after the repair to make sure you are satisfied. Everyone at the shop is very kind. I am recommending them to everyone I know in the Ipswich area.”

Chip Osgood

★★★★★  |  Google Review

“James and his team provided amazing service! This was my second time coming to this location and it gets better everytime!! Definitely not using any other location moving forward!! I even received a follow up call on the service as well about a week later to make sure everything was running smoothly. 5 star customer service hands down!!”

Erika Paez

★★★★★  |  Google Review

“ADS has gone above and beyond for me & my vehicle, & I’m very grateful to know they’re there! I had a less than 5 star experience which they immediately contacted me to resolve. They have taken the extra time to make sure I fully understand the situation and worked with me to make the best decision. Build a good rapport with this shop & you won’t be disappointed!”

Keight Schwartzlose

★★★★★  |  Google Review

“They are so kind here ♥ they mailed me a thank you card and left me a nice message. ill always come back! and their full synthetic oil change special was great”

Patricia G

★★★★★  |  Google Review

“Great service and even follow up! No one else does this, I have never had a personal follow-up phone call from a business after they changed my oil. Very nice & professional. laughing

Gary Swanson

A new school approach

to old school customer service!

These are real 5 star Google reviews left by our customer’s customers. 

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