Our Process

Our System

Simple procedures, done consistently.

Follow Up Calls

Followup calls with one thing in mind: Relationship Development.

Hand written thank you!

Make your shop stand out with hand written thank you notes. Everyone loves to get hand written mail! That includes your customers.

Customer Service

The most successful shops all have one thing in common. They listen. Hear what your customers have to say, and implement.

Review Generation

Fresh 5 star reviews are critical for keeping car counts high! We take your best customers, and get them online.

When we met Mike, we had an attrition problem... we peaked at 42%. After our time with Mike, we have our attrition down to 13.5% as a 12 month rolling average... The feedback we get from our customers has been absolutely phenomenal. "
Jim Schorie
Jim Schorie
Owner, Schorie Auto Repair
We love AutoShopFollowUp.com! It's the most efficient way to stay in constant communication with our customers, and get real time feedback.
Aaron G.
Aaron G.
Service Writer, Gilbert Arizona

The Customers View

How does your shop look through the eye's of your customer? Sometimes its as simple as asking! We can as for you, and you get weekly reporting showing the good, great, or anything else we discover! You can then better implement real change in your shop.

Increase your car count

Want to see more cars in the shop? Get your customers online, sharing their experiences. Fresh 5 star reviews give new customers confidence, and you credibility. It's in this way we are able to drive customers in your front door, while shutting the back door!

Turn customers, in to referrals

When you build customers for life, you build referral sources for life. Bringing you the best business you can get, for free. We help turn your best customers in to referral partner by both deepening your relationship with them, and asking for the referral.

Reporting is always close at hand

Receive a call summary report after each call session. Sales opportunities, customer feedback, and more!

Knowing what customers see in your shop, and are saying about it is paramount to your success.

Built by shop owners, for shop owners.

AutoShopFollowUp.com was created hand in hand with auto shop owners. It was born from a desire from a local shop to get help with his follow-up services.

We were fortunate enough to have many shops and other partners work with us in our infancy to help build us in the the systems and processes we have today. We are always looking to grow, learn, and continually improve our services.

Mike CarrilloSome of the best features in program were the direct result of suggestions from our customers. Keep them coming!
Mike Carrillo
Founder and CEO

Proven ROI

Increase customer retention, shop visits per year, and new business from review generation. Its proven, it works!

Customer Driven

This system was designed by shop owners, for shop owners. Listening to our customers is in our DNA. Think of a feature you like? Let us know!

Live Chat

Have a chat with our customer support agents in a one-on-one chat session — help is just one click away. Usually available on weekdays through our website.

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Get started changing the way customers see your shop today!

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