AutoShopFollowUp.com

What our customers have to say:

"When we met Mike, we had an attrition problem... we peaked at 42%. After our time with Mike, we have our attrition down to 13.5% as a 12 month rolling average... The feedback we get from our customers has been absolutely phenomenal."

Jim Schorie - Schorie Automotive

"What Mike and his company provide is not just a phone call, it is customer retention. I like keeping my current customer base happy, and even if they aren't happy, we're giving them an opportunity to give feedback to a representative versus a negative post online."

Chris Cloutier - Golden Rule Auto Care

"We love AutoShopFollowUp.com! It's the most efficient way to stay in constant communication with our customers, and get real time feedback. We get a real look at what is going on in our shop, and at the same time were getting new reviews."

George Siegele - SSC Auto Repair

Phone Call / Thank you card

Not a survey, just a check in! We call your customers and ask opened ended questions to get the talking about what is important to them! We use this time to develop relationship, trust, and a personal connection.

Reporting

Detailed reporting is sent to you after every call session with your customers. This is the way you get to see how your shop looks through your customers eyes. Unbiased feedback from a third party is powerful. Good actionable data you can use today.

Online Reviews

Once we have had the chance to speak with and connect with your customer, we take the extra step to ask them to go online, and share their experience there. Instead of sending a blanket email request, we hand pick your happiest customers and have them leave reviews directly to Google and Yelp!

OUR STORY

In 2013, after spending a number of years in the auto glass industry, CEO and founder Mike Carrillo met a local independent auto shop owner in Mesa, AZ. At the time, the shop owner had a real retention problem. He was able to attract new customers, but was having a hard time holding on to them. Together they created a follow-up system for his customers to build a more personal connection, as well as get an eye on how customers viewed his shop. Through follow-up phone calls and hand written thank you notes, AutoShopFollowUp.com was able to turn things around. Peaking with a customer attrition rate around 42%, and a Google reviews rating at 3.2 stars, a short 18 months later his customer attrition rate dropped all the way down to 12%! His Google star rating shot up to 4.9 stars. It was about this time that Mike decided to bring this service to market, in order to help shop owners do more with the customers they already have.